Shipping & Returns

How do I return an order?

You may return unopened product for replacement, store credit or refund within 30 days of purchase. Gift-with-purchase items are not eligible for replacement, credit or refund. Shipping charges are not refundable.

If your purchase was made on our website:

  • Locate your Order Number, you will need this (including SO) to locate your order.
  • Go to the returns portal here
  • Fill in the order number starting with SO and enter your zipcode
  • Place unopened items and proof of purchase securely in shipping box.
  • Attach return label to shipping box and give to your mail carrier or drop it at the USPS location nearest you.

After receiving and inspecting the condition of your returned item(s), we will process your replacement, store credit or refund request. Please allow at least 10 days from receipt of your item(s) to process your request. Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

If your purchase was made at one of our retail locations, please contact our Customer Experience team at 800-955-5080 or email info@savannahbee.com.

Purchases made from entities other than Savannah Bee Company are not eligible for replacement, credit or refund, this includes Amazon. Please contact the retailer where the Savannah Bee item was purchased and inquire about their exchange or return policy.

If you have questions concerning your return, please contact us at 800-955-5080.

Accepted forms of Payment:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • PayPal
  • Amazon Pay

What should I know about billing and sales tax?

  • Your card is charged upon completion and confirmation of your online transaction. You will receive an order confirmation email which will summarize all transactional information.
  • All refunds will be processed in the form of an electronic transactional credit to the card originally used to make the online purchase.
  • Sales tax will be applied per the regulation of your state at the point of online sale.
  • Please contact us if you have any questions about billing, internet sales tax, or shipping.

When will my order ship?

Orders are processed and shipped 8:30 a.m.-4 p.m. Monday through Friday. Orders placed after 2 p.m. are processed the next business day. Orders placed on Saturday and Sunday will begin processing on Monday. All standard United States shipping holidays apply. 

How long will it take to arrive?

When shipping by ground methods, shipping time will vary based on the "ship to" destination. Please allow 2-7 business days for standard or standard ground shipments. Please note the business days projected at checkout only include processing time, not deliver time.  To ensure there are no delivery delays please review your address and advise us immediately if you notice an error.

Once a parcel has been dispatched we are unable to rectify any mistakes in the delivery address. It is Savannah Bee Company's policy not to replace items that are lost because an incorrect address was supplied.

How much does Savannah Bee charge for shipping?

We extend our discounted carrier rates to our customers. Simply enter your shipping address and our shopping cart will automatically calculate the rate for you.

If you are a part of our Royalty Rewards program you are eligible for free standard shipping on orders over $75 (after all discounts are applied). You must be logged into your account for this to populate as an option at check out.

*Please note, customers located in Hawaii, Alaska, Puerto Rico, or Canada are not eligible for free shipping.

Can I ship to a P.O. Box?

We send P.O. Box packages via USPS. Please allow 2-10 business days.

Does Savannah Bee Ship to Canada?

Yes, we ship to Canada. Please note: When choosing FedEx, shipping total is a landed cost and includes the price of the product, transportation fees, customs, duties, taxes, tariffs, insurance, currency conversion, crating, handling and payment fees. 

Can I ship to an APO address?

We send packages to military addresses via USPS. Please allow 10-17 business days.

How do I report a missing package??

If your package has been marked delivered but you have not received it, please contact our Customer Experience team at 800-955-5080 or email info@savannahbee.com within 30 days of the package being marked delivered in order to be eligible for a replacement package or refunded payment for your original order.