Shipping & Returns

Accepted forms of Payment:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • PayPal
  • Amazon Pay

What should I know about billing and sales tax?

  • Your card is charged upon completion and confirmation of your online transaction. You will receive an order confirmation email which will summarize all transactional information.
  • All refunds will be processed in the form of an electronic transactional credit to the card originally used to make the online purchase.
  • Sales tax will be applied per the regulation of your state at the point of online sale.
  • Please contact us if you have any questions about billing, internet sales tax, or shipping.

When will my order ship?

Orders are processed and shipped 8:30 a.m.-4 p.m. Monday through Friday. Orders placed after 2 p.m. are processed the next business day. Orders placed on Saturday and Sunday will begin processing on Monday. All standard United States shipping holidays apply. 

How long will it take to arrive?

When shipping by ground methods, shipping time will vary based on the "ship to" destination. Please allow 2-7 business days for standard or standard ground shipments. Please note the business days projected at checkout only include processing time, not deliver time.  To ensure there are no delivery delays please review your address and advise us immediately if you notice an error.

Once a parcel has been dispatched we are unable to rectify any mistakes in the delivery address. It is Savannah Bee Company's policy not to replace items that are lost because an incorrect address was supplied.

Please note if your package is still in-transit and you would like to update the address there will be a additional fee. 

How much does Savannah Bee charge for shipping?

We extend our discounted carrier rates to our customers. Simply enter your shipping address and our shopping cart will automatically calculate the rate for you. 

If you are a part of our royalty rewards program you are offered free standard shipping on orders over $75. You must be logged into your account for this to populate as a option at check out. This does not include Canada, Alaska, Hawaii or Puerto Rico. 

Can I ship to a P.O. Box?

We send P.O. Box packages via USPS. Please allow 2-10 business days.

Does Savannah Bee Ship to Canada?

Yes, we ship to Canada. Please note: When choosing FedEx, shipping total is a landed cost and includes the price of the product, transportation fees, customs, duties, taxes, tariffs, insurance, currency conversion, crating, handling and payment fees. 

Can I ship to an APO address?

We send packages to military addresses via USPS. Please allow 10-17 business days.

How do I return an order?

You may return unopened product for replacement, store credit or refund within 30 days of purchase. Gift-with-purchase items are not eligible for replacement, credit or refund. Shipping charges are not refundable.

If your purchase was made on our website, there are two ways to initiate a return:

  1. Through the website:
    • Go to savannahbee.com and log into your account.
    • Click on the order you would like to return.
    • Click on Request Return and fill out required fields.
    • A Customer Experience representative will contact you to provide a return shipping label.
    • Place unopened items and proof of purchase securely in shipping box.
    • Attach return label to shipping box and give to your mail carrier or drop it at the USPS location nearest you.
  2. Through the returns portal:
    • Go to the returns portal here
    • Fill in the order number that starts with SO and enter your zipcode
    • Place unopened items and proof of purchase securely in shipping box.
    • Attach return label to shipping box and give to your mail carrier or drop it at the USPS location nearest you.

After receiving and inspecting the condition of your returned item(s), we will process your replacement, store credit or refund request. Please allow at least 10 days from receipt of your item(s) to process your request. Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

If your purchase was made at one of our retail locations, please contact our Customer Experience team at 800-955-5080 or email info@savannahbee.com.

Purchases made from entities other than Savannah Bee Company are not eligible for replacement, credit or refund, this includes Amazon. Please contact the retailer where the Savannah Bee item was purchased and inquire about their exchange or return policy.

If you have questions concerning your return, please contact us at 800-955-5080.

How do I report a missing package??

If your package has been marked delivered but you have not received it, please contact our Customer Experience team at 800-955-5080 or email info@savannahbee.com within 30 days of the package being marked delivered in order to be eligible for a replacement package or refunded payment for your original order.

  • The Royalty Rewards Program is Savannah Bee Company’s loyalty program that rewards its members with points every time they shop online at savannahbee.com, or in-store using their account email. Members can redeem their points for coupons they can use online or in-store, and get exclusive access to newsletters, recipes, and promotions, in addition to several other perks. There are three tiers in the program (Newbee, Worker Bee, and Queen Bee). As members advance to a higher tier, they gain access to even more perks.  

  • Customers who are located in Hawaii, Alaska, or Canada are eligible to join the Royalty Rewards Program, but unfortunately are not eligible to receive free shipping. 

  • It's free to join the program! Simply enroll in the program on the create an account page. Whenever you make an eligible purchase or complete a non-purchase point-earning activity while logged in to your loyalty account, you earn points that are directly applied to your account.

  • No. If you already have an account with us, you do not need to sign up again. You’re already a part of the program.

  • If you are sure you have an account with us, but are experiencing trouble logging in, please reset your password on thereset your password page.If you do not receive an email within 5-10 minutes, please email customer experience atinfo@savannahbee.com. 

  • You earn points every time you shop with us. Every $1 you spend is 1 point you can use towards future purchases. Members can also earn points by performing certain other program actions listed on our rewards page.

  • If you did not receive points, it could be possible you did not leave an eligible review. An eligible review is an approved review that wasn’t uploaded within 1 day of an already published review. 

    Once you leave a review for a product, you must wait 1 day before you can earn points for giving an additional review.   

     Reviews are only approved if they do not contain explicit language, and the review itself pertains to the product you are reviewing.  

    If you have additional questions, please email customer experience at info@savannahbee.com. 

  • You can only add a photo or video to a review through a SMS or email review request.

  • Simply login to your account and head to the rewards page. Navigate to “Ways to Earn Points” and add your birth date to the “Happy BEE-day” tile.

  • You must register your birthday on the rewards page at least 30 days prior to your birthday. If your  birthday falls between the day you registered and the 30 day waiting period afterwards, you will receive your birthday points 30 days after registration. This delay is only applicable for the first year that you signed up. Please contactinfo@savannahbee.comif you have any additional questions. 

  • You can always check your current points balance on your account page by logging into your account. You can also see your point balance on the rewards page, once you are logged in.

  • No, there is no limit to the number of points you can earn.

  • No, but you must use your account email at checkout. 

  • Yes, your points will expire after 12 months of account inactivity. Account inactivity occurs when you do not earn or redeem points.

  • You can redeem your points at checkout. At checkout, you’ll be able to view your total points balance and a list of available rewards eligible for redemption. Points can be redeemed for $5 (100 points), $10 (200 points), $15 (300 points), $20 (400 points), $25 (500 points), or $50 (1,000 points) coupons.  

    For a more thorough walk-through, see below:  

    Any available points can be applied using the drop down menu in the “order summary” side panel on the check out information page. 

    You will want to check on the page under the "Contact information" heading to ensure you are logged in.

     

    If you're checking out on a tablet, or on mobile, the layout will be different. You'll need to open the expandable “order summary” to find your available points. 

  • Points cannot be applied to purchases paid in installments.

  • If you are using an express checkout method, you will need to apply your points on our website beforehand, since third party payment systems do not have access to your account information. 

    If you have been redirected to Shop Pay, all you need to do is click “Check Out as Guest” at the bottom of the page to get back to our website. 

  • Points are only deducted once the transaction has fully processed. So if your order did not process or you changed your mind about checking out, no points will be deducted.

  • Once you redeem your points, they will immediately be applied to your order summary at checkout.  

    *Please note, points will not be deducted from your account until your order has fully processed.  

  • Your tier status is determined by the total amount you spend with us beginning from the start date of the program (October 7, 2022) and onward. Total spend is calculated based on the actual purchase price after all discounts, and excludes shipping and taxes. Once you qualify for a tier, you instantly move up and have access to that tier's perks for life. As you move up in tier status, you will retain all benefits from the previous tier.  

    *Please note, any amount spent before the start date of the program (October 7, 2022) does not count towards total spend. 

  • No, once you qualify for a tier, you will be in that tier for life.

    *Please note, your tier status may be downgraded in cases of refunded purchases.

  • When your total spend crosses a tier threshold, you will receive an email or SMS welcoming you into the new tier. You can also check your tier status at anytime on your account page or on the rewards page. 

  • Once you reach a certain tier status, you become eligible for free standard shipping online. Depending on your tier status, you may need to meet a shipping threshold to receive free shipping. Once that shipping threshold is met, you will qualify for free standard shipping on your order. You must select the standard shipping option at checkout, and you must use your account email to receive free standard shipping.

    *Please note, customers located in Hawaii, Alaska, or Canada are not eligible for free shipping.

  • You can redeem points for coupons that you can use on purchases online or in-store. We currently offer six coupons. See below: 

    • $5 coupon= 100 points  
    • $10 coupon= 200 points  
    • $15 coupon= 300 points  
    • $20 coupon= 400 points  
    • $25 coupon= 500 points  
    • $50 coupon= 1,000 points  

  • Yes, in order to redeem a coupon, the total value of the cart must be greater than the value of the coupon. See below a further breakdown of each coupon’s limitations:  

    • $5 coupon= Can only be applied if cart is greater than $6 
    • $10 coupon= Can only be applied if cart is greater than 11 
    • $15 coupon= Can only be applied if cart is greater than $16 
    • $20 coupon= Can only be applied if cart is greater than $21 
    • $25 coupon= Can only be applied if cart is greater than $26 
    • $50 coupon= Can only be applied if cart is greater than $51 

  • Email our customer experience team at info@savannahbee.com or call at 1-800-955-5080.

  • Yes! You can earn 200 points every time you refer a friend who spends $30 or more on their first purchase. No limit!

  • Once you are referred by a friend, you will receive an email containing a link that will direct you back to savannahbee.com. Once you are directed to the site, you will receive a pop up with your coupon code. You must make a minimum purchase of $30 to receive your discount, and this must be your first order. Please copy the code and apply it at checkout to receive your discount. If you have more questions, please contact customer experience atinfo@savannahbee.com.

  • Yes, please email customer experience at info@savannahbee.com or call at 1-800-955-5080

  • Yes, we can help merge points into one loyalty account if you have used multiple email addresses to place orders online or in-store. We will verify that the names and addresses on the two loyalty accounts match.  

    To combine your accounts, please contact info@savannahbee.com with the following information: 

    Subject Line: Request to merge loyalty accounts 

    Email address you want to merge points to: 

    Email address you want to take points from: 

  • If you would like to delete your account, please contact info@savannahbee.com with the following information:  

    Subject Line: Request to delete customer loyalty account  

    Account email address you would like deleted: