Shipping & Returns

Returns Made Easy

Unopened items purchased on savannahbee.com or in our retail stores may be returned within 30 days for a refund, or exchange. Some exclusions apply.

Returns & Exchanges

 

How do I return an order?

You may return unopened products within 30 days of purchase for an exchange or refund.

Note:

  • Gift-with-purchase items are not eligible for return.
  • Shipping charges are non-refundable.

Website Purchases

  1. Locate your Order Number on your packing slip (begins with SO).

  2. Visit our Returns Portal and enter your Order Number and ZIP code.

  3. Pack the unopened item(s) with proof of purchase securely in a shipping box.

  4. Attach the return label and drop it off at your nearest USPS location or hand it to your mail carrier.

 After we receive and inspect your return, we will process your exchange or refund if item, is eligible for return.


Please allow up to 10 business days for processing, and 1–2 billing cycles for the refund to appear on your credit card statement. You will receive an email confirmation once your return is complete.

In-Store Purchases

If you made your purchase at one of our retail stores, please contact the store you purchased from directly.

Important: Purchases made from third-party sellers (including Amazon) are not eligible for return, replacement, or refund through Savannah Bee Company. Please contact the retailer directly for their return policy.

Shipping FAQ:

When will my order ship?

Orders are processed and shipped Monday through Friday, from 8:30 a.m. to 4:00 p.m. (Eastern Time).

  • Expedited Shipping Deadline: Expedited orders placed by 1:00 p.m. ET will be processed the same day. Expedited orders placed after 1:00 p.m. may be processed the next business day.

  • Weekend Orders: Orders placed on weekends will be processed starting on Monday.

  • Holiday Schedule: We observe standard U.S. shipping holidays.

  • Carrier: Carrier services are subject to change.

Shipping Options:

  • 2nd Day & Overnight Shipping: Available Monday through Friday (no weekend delivery).

  • Standard Ground Shipping: Typically takes 2–10 business days, depending on location.

Note: Priority Mail is considered standard shipping, not an expedited option.

How long does delivery take?

  • Standard Ground Shipping: 2–10 business days, depending on your location.

  • 2nd Day & Overnight Shipping options are available.  

  • Address Accuracy: Please double-check your shipping address at checkout—once your order ships, we cannot update the delivery details.

  • Incorrect Address: We are not responsible for lost packages due to incorrect addresses. If an order is returned because of an incorrect address, you can have it reshipped for an additional fee.

How much is shipping?

Shipping rates are based on the size, weight, and destination of your package. To see your exact shipping cost, simply enter your shipping address at checkout.

Do you offer international shipping or ship to P.O. Boxes, APO/FPO addresses, or Canada?

  • International Shipping: We do not currently offer international shipping except to Canada.  

  • P.O. Boxes: Yes, via USPS (2–10 business days).

  • APO/FPO Addresses: Yes, via USPS (10–17 business days).

  • Canada: Yes, via FedEx. Customs, duties, and taxes are included in the total cost.

Do you offer free shipping?

Yes! Royalty Rewards members receive free standard shipping on orders over $100 (after discounts).

Please note: Free shipping is not available for orders shipped to Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, or Canada.

Missing Package?

If your package shows as delivered but you haven’t received it, please contact us within 30 days of the delivery date. We’ll assist you in filing a claim with the carrier and help resolve the issue, depending on the situation.

Billing & Payment Information

  • Order Confirmation: Your card will be charged as soon as your order is confirmed.

  • Email Confirmation: You will receive an email summarizing your order details once your payment is processed.

  • Refunds: Any refunds will be issued to your original form of payment.

  • Sales Tax: Sales tax will be calculated at checkout based on your shipping address and applicable state laws.

Accepted Payment Methods

We accept the following payment methods:

  • Shop Pay

  • PayPal

  • Google Pay

  • Credit Cards:

    • Visa

    • Mastercard

    • American Express

    • Discover

  • Other Cards:

    • ELO

    • JCB

    • UnionPay

    • Diners Club