Privacy Policy

This privacy notice discloses the privacy practices for savannahbee.com.

Information Collection, Use, and Sharing

Savannah Bee Company is the owner of information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will use your information to respond to you, regarding the reason you contacted us. Some personal information is shared with third parties so we may improve our customer experience, fulfill orders, etc. To see a list of services we use and manage your settings please see the section below titled "Advertising". Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Any Personally Identifying Information or Non-identifying Information (hereinafter collectively "Information") we gather, whether voluntarily provided by you or automatically collected, may be used for our internal business and marketing purposes which may include, from time to time, sharing your information with third parties for adverting purposes by other like-minded companies who provide products and services we believe might be of interest to you. This excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. Apart from this, we do not sell or otherwise disclose such Information to third parties except as necessary to achieve the purpose for which the Information was submitted or collected, or to comply with the law, law enforcement agencies, or legal process served on Savannah Bee Company, or if we believe, in good faith, that such disclosure is necessary to defend our rights or property or to respond to an emergency situation.

If you are concerned about the Personally Identifying Information you have provided to us, or would like to review, update or delete that Personally Identifying Information, please contact us at info@savannahbee.com or 800-955-5080. We will make reasonable efforts to comply with your request.

We occasionally mail physical catalogs to our customers. If you do not want a Savannah Bee Catalog, please send an e-mail to info@savannahbee.com with “no catalog” in the subject line, your name and complete mailing address.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us at 800-955-5080 or info@savannahbee.com:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via savannahbee.com, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately at 800-955-5080 or info@savannahbee.com.

Orders

We request information from you at checkout. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies

We use "cookies" on this site. A cookie is a very small and temporary file that is placed on your computer's hard drive in order to save your user preferences. For example, you, as a website visitor, might set and save username and password information for your account or perhaps you mark an article or product as a favorite. You authorize all cookies that are saved based on your specific user preferences. Savannahbee.com uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS or email.

Most web browsers automatically allow the placement of cookies on your hard drive as a default setting. You can edit or eliminate the placement of cookies onto your hard drive in the user preferences feature of each of your web browsers. Cookies are designed to enhance and personalize your internet experience.

Cookies are harmless and do not give outside parties access to your computer. A cookie simply helps websites you visit remember your favorite things. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, or age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Advertising

  • Email Marketing - Manage your email preferences and/or unsubscribe by visiting this page.
  • SMS Messaging: If you elect to provide us a mobile number and consent to receive certain messaging, we may use SMS messaging to contact you about promotions, specials, and other marketing offers (e.g., cart reminders). You may opt out of such messages by replying STOP to any incoming messages.
  • Google Analytics - Google privacy policy and terms
  • Social pixels - used to track customer behavior, conversion tracking, and "remarketing" - You can opt out through your browser's Do Not Track feature or your social media platform's personalization settings.
  • We use remarketing to advertise across web sites. Google (and other similar third parties) will show ads across web sites that you may be visiting. These ads shown across other web sites are based on a user’s past visits to your web site by using cookies. You can opt out of your remarketing campaign by visiting Google’s Ads Settings page and Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.

  • The Royalty Rewards Program is Savannah Bee Company’s loyalty program that rewards its members with points every time they shop online at savannahbee.com, or in-store using their account email. Members can redeem their points for coupons they can use online or in-store, and get exclusive access to newsletters, recipes, and promotions, in addition to several other perks. There are three tiers in the program (Newbee, Worker Bee, and Queen Bee). As members advance to a higher tier, they gain access to even more perks.  

  • Customers who are located in Hawaii, Alaska, or Canada are eligible to join the Royalty Rewards Program, but unfortunately are not eligible to receive free shipping. 

  • It's free to join the program! Simply enroll in the program on the create an account page. Whenever you make an eligible purchase or complete a non-purchase point-earning activity while logged in to your loyalty account, you earn points that are directly applied to your account.

  • No. If you already have an account with us, you do not need to sign up again. You’re already a part of the program.

  • If you are sure you have an account with us, but are experiencing trouble logging in, please reset your password on thereset your password page.If you do not receive an email within 5-10 minutes, please email customer experience atinfo@savannahbee.com. 

  • You earn points every time you shop with us. Every $1 you spend is 1 point you can use towards future purchases. Members can also earn points by performing certain other program actions listed on our rewards page.

  • If you did not receive points, it could be possible you did not leave an eligible review. An eligible review is an approved review that wasn’t uploaded within 1 day of an already published review. 

    Once you leave a review for a product, you must wait 1 day before you can earn points for giving an additional review.   

     Reviews are only approved if they do not contain explicit language, and the review itself pertains to the product you are reviewing.  

    If you have additional questions, please email customer experience at info@savannahbee.com. 

  • You can only add a photo or video to a review through a SMS or email review request.

  • Simply login to your account and head to the rewards page. Navigate to “Ways to Earn Points” and add your birth date to the “Happy BEE-day” tile.

  • You must register your birthday on the rewards page at least 30 days prior to your birthday. If your  birthday falls between the day you registered and the 30 day waiting period afterwards, you will receive your birthday points 30 days after registration. This delay is only applicable for the first year that you signed up. Please contactinfo@savannahbee.comif you have any additional questions. 

  • You can always check your current points balance on your account page by logging into your account. You can also see your point balance on the rewards page, once you are logged in.

  • No, there is no limit to the number of points you can earn.

  • No, but you must use your account email at checkout. 

  • Yes, your points will expire after 12 months of account inactivity. Account inactivity occurs when you do not earn or redeem points.

  • You can redeem your points at checkout. At checkout, you’ll be able to view your total points balance and a list of available rewards eligible for redemption. Points can be redeemed for $5 (100 points), $10 (200 points), $15 (300 points), $20 (400 points), $25 (500 points), or $50 (1,000 points) coupons.  

    For a more thorough walk-through, see below:  

    Any available points can be applied using the drop down menu in the “order summary” side panel on the check out information page. 

    You will want to check on the page under the "Contact information" heading to ensure you are logged in.

     

    If you're checking out on a tablet, or on mobile, the layout will be different. You'll need to open the expandable “order summary” to find your available points. 

  • Points cannot be applied to purchases paid in installments.

  • If you are using an express checkout method, you will need to apply your points on our website beforehand, since third party payment systems do not have access to your account information. 

    If you have been redirected to Shop Pay, all you need to do is click “Check Out as Guest” at the bottom of the page to get back to our website. 

  • Points are only deducted once the transaction has fully processed. So if your order did not process or you changed your mind about checking out, no points will be deducted.

  • Once you redeem your points, they will immediately be applied to your order summary at checkout.  

    *Please note, points will not be deducted from your account until your order has fully processed.  

  • Your tier status is determined by the total amount you spend with us beginning from the start date of the program (October 7, 2022) and onward. Total spend is calculated based on the actual purchase price after all discounts, and excludes shipping and taxes. Once you qualify for a tier, you instantly move up and have access to that tier's perks for life. As you move up in tier status, you will retain all benefits from the previous tier.  

    *Please note, any amount spent before the start date of the program (October 7, 2022) does not count towards total spend. 

  • No, once you qualify for a tier, you will be in that tier for life.

    *Please note, your tier status may be downgraded in cases of refunded purchases.

  • When your total spend crosses a tier threshold, you will receive an email or SMS welcoming you into the new tier. You can also check your tier status at anytime on your account page or on the rewards page. 

  • Once you reach a certain tier status, you become eligible for free standard shipping online. Depending on your tier status, you may need to meet a shipping threshold to receive free shipping. Once that shipping threshold is met, you will qualify for free standard shipping on your order. You must select the standard shipping option at checkout, and you must use your account email to receive free standard shipping.

    *Please note, customers located in Hawaii, Alaska, or Canada are not eligible for free shipping.

  • You can redeem points for coupons that you can use on purchases online or in-store. We currently offer six coupons. See below: 

    • $5 coupon= 100 points  
    • $10 coupon= 200 points  
    • $15 coupon= 300 points  
    • $20 coupon= 400 points  
    • $25 coupon= 500 points  
    • $50 coupon= 1,000 points  

  • Yes, in order to redeem a coupon, the total value of the cart must be greater than the value of the coupon. See below a further breakdown of each coupon’s limitations:  

    • $5 coupon= Can only be applied if cart is greater than $6 
    • $10 coupon= Can only be applied if cart is greater than 11 
    • $15 coupon= Can only be applied if cart is greater than $16 
    • $20 coupon= Can only be applied if cart is greater than $21 
    • $25 coupon= Can only be applied if cart is greater than $26 
    • $50 coupon= Can only be applied if cart is greater than $51 

  • Email our customer experience team at info@savannahbee.com or call at 1-800-955-5080.

  • Yes! You can earn 200 points every time you refer a friend who spends $30 or more on their first purchase. No limit!

  • Once you are referred by a friend, you will receive an email containing a link that will direct you back to savannahbee.com. Once you are directed to the site, you will receive a pop up with your coupon code. You must make a minimum purchase of $30 to receive your discount, and this must be your first order. Please copy the code and apply it at checkout to receive your discount. If you have more questions, please contact customer experience atinfo@savannahbee.com.

  • Yes, please email customer experience at info@savannahbee.com or call at 1-800-955-5080

  • Yes, we can help merge points into one loyalty account if you have used multiple email addresses to place orders online or in-store. We will verify that the names and addresses on the two loyalty accounts match.  

    To combine your accounts, please contact info@savannahbee.com with the following information: 

    Subject Line: Request to merge loyalty accounts 

    Email address you want to merge points to: 

    Email address you want to take points from: 

  • If you would like to delete your account, please contact info@savannahbee.com with the following information:  

    Subject Line: Request to delete customer loyalty account  

    Account email address you would like deleted: